Start with the right ticket
Scan assigned HaloPSA tickets with SLA pressure, client, site, status, and priority visible in a focused queue.
QueueRove for iPhone
The HaloPSA field workflow, shaped for iPhone.
Move from queue triage to a complete field record without losing the ticket context, service evidence, or time captured along the way.
- ConnectionDirect to the configured HaloPSA environment
- CredentialsProtected in iOS Keychain
- OfflineSupported work remains visibly queued
Field execution
One continuous service path.
The iPhone product story follows the technician’s actual sequence: choose the work, understand it, record it, and account for the time.
Arrive with context
Review the issue, customer and site details, and recent ticket history before taking action.
Document the field record
Add public or private notes, attach photos, update status, and see when queued work reaches HaloPSA.
Bring service time back
Start and stop a ticket timer, keep it visible across the app and Lock Screen, complete the time entry, and review the Today summary.
Built for field conditions
Work stays visible through weak service.
Cached information remains available, while supported notes, photos, status changes, and time entries can remain visibly queued until synchronization completes.
- See itPending work keeps an explicit synchronization state on the device.
- Verify itCheck the queue and HaloPSA before repeating an action that could duplicate work.
- Protect itOffline tolerance supports field continuity; it does not replace confirmation in HaloPSA.
Optional on-device intelligence
Generate Briefing without exporting the ticket story.
On supported Apple Intelligence devices and OS versions, Generate Briefing summarizes ticket history already on the iPhone. Ticket content is not sent to QueueRove or a third-party AI service for this feature.
- Core ticket workflow remains available when Generate Briefing is unavailable.
- Exact device and OS support depends on the installed app version.
- This capability is specific to supported iPhone devices.
Ready for organization setup
Put the queue in each licensed technician’s hand.
QueueRove coordinates supported app access during organization onboarding.