Archived Support policy
QueueRove support
Route product/account, billing, or security questions with a QueueRove-specific category. Never send a secret, card data, or live HaloPSA customer record.
- Version 2026-08-13.1
- Effective date: August 13, 2026
- SHA-256
dd6b0e110baf5cc406c5af315bfeb14472fb8b15b5fc30f03ecc022d9c07f365
Archived version
This is the current published version of this document. Material changes receive a new immutable version, a new content hash, and an archive entry.
The content hash is derived from the versioned structured source rendered on this page. Material changes receive a new version, an archive entry, and, where required, reacceptance.
View the current stable route → · View all archived documents
1. Contact and routing
The monitored public inbox is support@queuerove.com. Use QueueRove support, QueueRove billing, QueueRove security report, QueueRove privacy request, or QueueRove 50+ sales as the subject/category so QueueRove records and automation remain logically separate from MSPRanked.
Email is not action authority
Support can explain, triage, and route. A message cannot authorize role or ownership changes, refunds, billing mutations, exports, deletion, impersonation, or access to HaloPSA contents. Sensitive actions require the approved authenticated workflow and authority checks.
2. Authenticated structured intake
Structured support intake belongs only in the authenticated QueueRove control panel, where server-side handling binds the verified user and active organization. It collects a category, approximate time, affected surface, and short redacted description, and accepts no attachments. This public page does not expose that form. Privacy and deletion requests must use their dedicated workflow.
3. Safe details to provide
- A short redacted description, approximate time, affected QueueRove surface, category, app/browser and OS version, and non-sensitive error text.
- Whether the issue concerns product/account access, billing, or security. Use the dedicated privacy/deletion paths for those requests.
- Never provide passwords, MFA/recovery codes, API secrets, HaloPSA tickets or customer records, card data, private keys, or unredacted screenshots.
- Support intake does not accept attachments.
4. Business hours and response targets
Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time, excluding U.S. federal holidays.
| Inquiry | Initial response target |
|---|---|
| Account takeover or critical security | 4 business hours |
| Product support, access, or billing | 1 business day |
| Privacy or deletion | 2 business days; deletion completion target remains 28 days |
| 50+ sales | 2 business days |
Targets are not resolution SLAs
These targets describe an initial response, not resolution or remediation. A signed agreement may supersede them.
5. Product availability
QueueRove is ready for use by HaloPSA MSPs with native iPhone and Android field workflows. QueueRove coordinates organization setup, licensed technician access, supported app versions, and distribution details directly. The Pricing page publishes the current catalog and setup path.
Related resources
Questions may be sent to support@queuerove.com with the subject “QueueRove support”.