Archived Support policy
QueueRove support
Route product/account, billing, or security questions with a QueueRove-specific category. Never send a secret, card data, or live HaloPSA customer record.
- Version 2026-08-02.1
- Effective date: August 2, 2026
- SHA-256
704ba99239f2ca71da63b4c808f51af667839a82da845cf1fecf2f3feda3f9cc
Archived version
This is the current published version of this document. Material changes receive a new immutable version, a new content hash, and an archive entry.
The content hash is derived from the versioned structured source rendered on this page. Material changes receive a new version, an archive entry, and, where required, reacceptance.
View the current stable route → · View all archived documents
1. Contact and routing
The monitored public inbox is support@itecsonline.com. Use QueueRove support, QueueRove billing, QueueRove security report, QueueRove privacy request, or QueueRove 50+ sales as the subject/category so QueueRove records and automation remain logically separate from MSPRanked.
Email is not action authority
Support can explain, triage, and route. A message cannot authorize role or ownership changes, refunds, billing mutations, exports, deletion, impersonation, or access to HaloPSA contents. Sensitive actions require the approved authenticated workflow and authority checks.
2. Authenticated structured intake
Structured support intake belongs only in the authenticated QueueRove control panel, where server-side handling binds the verified user and active organization. It collects a category, approximate time, affected surface, and short redacted description, and accepts no attachments. This public page does not expose that form. Privacy and deletion requests must use their dedicated workflow.
3. Safe details to provide
- A short redacted description, approximate time, affected QueueRove surface, category, app/browser and OS version, and non-sensitive error text.
- Whether the issue concerns product/account access, billing, or security. Use the dedicated privacy/deletion paths for those requests.
- Never provide passwords, MFA/recovery codes, API secrets, HaloPSA tickets or customer records, card data, private keys, or unredacted screenshots.
- Support intake does not accept attachments.
4. Business hours and response targets
Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time, excluding U.S. federal holidays.
| Inquiry | Initial response target |
|---|---|
| Account takeover or critical security | 4 business hours |
| Product support, access, or billing | 1 business day |
| Privacy or deletion | 2 business days; deletion completion target remains 28 days |
| 50+ sales | 2 business days |
Targets are not resolution SLAs
These targets describe an initial response, not resolution or remediation. A signed agreement may supersede them.
5. Product availability
QueueRove is in an early-access phase ahead of general availability. The iPhone app is in private beta preparation and the Android app is in active development; public store listings are published when each app is released. The Pricing page shows the current catalog and enrollment status.
Related resources
Questions may be sent to support@itecsonline.com with the subject “QueueRove support”.